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Export speed didn't change after upgrade to Premium plan

Feature Request

The export speed remain the same as before(free plan), a 3 min video takes at least 15 minutes to render and export is toooooo slow, it’s not a 3d render or something. Is there any reason for that? is it something about my setting or what? thank you!

Posted by ai sin Wu ·
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Comments1

  • Motion Software

    Team•

    Jul 9

    Hello Ai Win Wu, this is Pablo from Motion.

    Thank you for reaching out with this issue. The export speed you are experimenting is definitely not normal, and it is very likely that your GPU hasn’t been selected to run on Motion.

    To fix this issue, I have attached this image here. The goal is to select a GPU so that it runs Motion Software.

    1. Go to System > Display > Graphics. (Short is “Windows Key + I”)

    2. Under the Apps list, if you can’t find Motion in that list, simply click on “Add desktop app“, and browse the .EXE of Motion, depending on where you stored it, by default it goes to “C:\Users\<YOUR_COMPTUER_USER>\AppData\Local\Programs\Motion“.

    3. Once you find the “Motion.exe” file, select it.

    4. Finally, on the apps list, click “GPU Preference“ under Motion, and select either “High Performance”, or your specific GPU.

    Please let me know if this resolves your issue.

    Thank you,

    Pablo Bonilla