Thank you for reporting the issue. I see you are using Motion v.1.10.0 which is correct. To better debug this issue, would it be okay if you could send the Motion Software (.motion) file to support@motion.software so that I can better look into it.
Also, does this happen on every recording you try to export, or only for that particular recording?
This is top priority for Motion as the exporting feature is critical.
Thank you so much Emma!
Emma Tech
•
Oct 16, 2025
I have sent the email
Motion Software
Team•
Oct 17, 2025
Thank you for sending us your .motion file. I have tested it using 2 different computers (Windows 10 & 11) and it worked on both. However, I will keep investigating the issue.
However there is something I would like to try so that we can get to it faster, 3 simple steps:
in Windows, search for “Graphic Settings“, open it.
Then click on “Browse“, and select the “Motion.exe” file, this is located where you installed Motion.
Click on “Options”, and let me know which option you have selected, try all options, one by one, and exporting the Motion video.
I truly appreciate you reporting this issue to us. We will keep investigating the cause, just want to make sure it is not related to a configuration of your computer, so if you could validate those 3 steps for me, that would be amazing.
Thank you so much Emma, appreciate the help!
Motion Software
Team•
Oct 28, 2025
Hello Emma, following up on this issue, let me know if you were able to fix it by following the steps below in my reply, or if you are still experiencing the issue when exporting the video.
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Motion Software
Oct 16, 2025
Hello Emma, this is Pablo from Motion.
Thank you for reporting the issue. I see you are using Motion v.1.10.0 which is correct. To better debug this issue, would it be okay if you could send the Motion Software (.motion) file to support@motion.software so that I can better look into it.
Also, does this happen on every recording you try to export, or only for that particular recording?
This is top priority for Motion as the exporting feature is critical.
Thank you so much Emma!
Emma Tech
Oct 16, 2025
I have sent the email
Motion Software
Oct 17, 2025
Thank you for sending us your .motion file. I have tested it using 2 different computers (Windows 10 & 11) and it worked on both. However, I will keep investigating the issue.
However there is something I would like to try so that we can get to it faster, 3 simple steps:
in Windows, search for “Graphic Settings“, open it.
Then click on “Browse“, and select the “Motion.exe” file, this is located where you installed Motion.
Click on “Options”, and let me know which option you have selected, try all options, one by one, and exporting the Motion video.
I truly appreciate you reporting this issue to us. We will keep investigating the cause, just want to make sure it is not related to a configuration of your computer, so if you could validate those 3 steps for me, that would be amazing.
Thank you so much Emma, appreciate the help!
Motion Software
Oct 28, 2025
Hello Emma, following up on this issue, let me know if you were able to fix it by following the steps below in my reply, or if you are still experiencing the issue when exporting the video.
I’m more than happy to help.
Thank you!
Pablo from Motion